If you have any questions/comments do not hesitate on contacting us. You can send us an email at email@example.com where our customer service team will be more than happy to help you with anything you need! ♥
The default prices are in USD, but can be purchased from any country with any currency. Although you may see the price of our items in your currency, during checkout, the price will go back to USD numbers, so do not be alarmed by that! Your currency will simply convert to USD upon paying.
All orders are handled and shipped out from our warehouses all around the world. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday.
Orders are usually processed within 48 hours to 5 business days from the order date and shipped the next day after the processing day. ✈
Order processing usually takes 48 hours to complete, but it can take up to 5 business days before shipment. After that, we will send you the tracking number of your order directly to your email, and it can take up 1 to 4 weeks depending where you are located and what items you purchased on our store.
If your order takes too long to arrive it usually means that your package(s) have been randomly selected for an inspection by the customs office. They will have to open the package, inspect it, and then seal it back and send the package to you.
This is not something that happens usually so you should not worry too much about it, but please be a little more patient if it happens. We do everything in our hands to get faster shipping times and still keep it cost-free. ♥
We're all humans and we all make mistakes ☺ so please if you want to change the adress or changing anything from your order contact us as soon as possible at firstname.lastname@example.org go to our Contact Us page and fill the info.
NOTE: If the order has been fulfilled and marked as shipping, we will not be able to make any changes or cancel the order ✖.
All refunds will be credited to your original form of payment. If you paid with your credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request.
Please contact the card-issuing bank with questions about when the credit will be posted to your account.
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